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About Quality Assurance, Inc.

Quality Assurance, Inc. provides customer relationship management (CRM) services to the automotive industry. We are Minnesota based company and we currently operate in Minnesota, North Dakota, South Dakota, Iowa, Missouri, Nebraska, Wisconsin, Arizona, Indiana, Illinois, Ohio and Kentucky.

Quality Assurance, Inc. has a proven track record of providing highly customized and superior quality CRM services to automobile dealerships since 1999. The fact that we are able to customize our CRM solutions to each of our individual dealer customers means we can provide an "in-house" approach to CRM without the increased expense and managerial challenge of a true in-house program for the dealer. Some of the CRM services we provide include:

Marketing

*Service Customer Loyalty(Maintenance Reminder) Program
*Sales Customer Loyalty (Lifetime Customer) Program
*Web-based Sales Management Tool
*Service Custom Direct Marketing Mailers/Emails
*Sales Custom Direct Marketing Mailers/Emails

Customer Follow-Up - We assign an individual caller to your dealership for your follow-up calls and do not use a call center.

*Service Follow-Up
*Sales Follow-Up
*Process Management Training/Implementation

Consulting

*We are on site at your dealership monthly at no additional cost providing feedback and monitoring the effectiveness of your CRM program.
*Database Management - we purify and analyze your database to maximize the effectiveness of your CRM program.

For more information and an on-line demo please visit our website at www.qualityassure.net. By phone you can reach our home office at 218-736-5247 or to contact one of our representatives:

IA,WI,NE Dealerships: Todd Lybeck: 952-240-0585
ND, SD, Outstate MN: Roy Klinger: 612-747-9363
Mpls-St.Paul Metro: Emily Prody: 218-205-1832